Backfill

Standby rescue for clinics

Every cancelled appointment is a second chance.

Backfill watches your day for cancellations and no-shows, then offers the freed slot to standby patients by SMS — automatically, in priority order, with a one-tap claim.

  • Fill cancelled slots in secondsWhen an appointment is cancelled or a patient doesn't show, the freed slot is offered to your standby list straight away.
  • One-tap claiming by SMSPatients get a secure link on their phone — no login, no apps. First to tap wins, and reception never lifts a finger until it matters.
  • Consent first, alwaysExplicit opt-in before any message is sent, STOP and leave-list withdrawal honoured instantly, every message audited.
  • Reception stays in controlUnclaimed slots escalate to the front desk with one click to continue down the list — and the database guarantees never a double booking.

Consent-first SMS · All data stays in-app, in Australia · Every action audited

Staff sign-in

Front desk

Sign in to see today's slots, the standby list and everything waiting on you.

Staff accounts are set up by the practice manager. New staff member? Ask them to add your email, then sign in with exactly that address.

Patients don't sign in — the standby join page is public at /join

Backfill · Standby rescue for medical practices · © 2026